incoming mail server pulling in all emails from the inbox

[Robert]

Hi Team,

Before we had to perform a re-authorization for our incoming mail server, due to the switch over to GraphAPI, we had mail handlers that would fetching emails using EWS/MAPI from a specific subfolder of the M365 mailbox inbox.

Now we have performed the re-authorization of the mailbox, it is fetching in every item in the inbox.

Is there a way to stop this and only look at getting emails for a specific folder as this is causing a headache for the team because Jira is creating hundreds of tickets.

[Piotr Witka]

Hi @Robert ! I was having same problem after migration to GraphAPI & resolved it by implementing mail fetching with Email This Issue plugin. It is not using Jira connection setup but has it's own separate configution of mail server connection. Fetching emails from subfolders is working correctly with this plugin. Also known problems like https://jira.atlassian.com/browse/JRASERVER-76593 are not present there. If geting this plugin is not best solution for you please try following. For each subfolder of INBOX where you want to fetch emails from please setup mail redirection rule to new mailbox created each separately for every folder from where you redirect. Afterwards you set connections to newly created mailboxes + handlers for each (this is not perfect solution but it works).