Re-index error

[andrea price]

I ran a full re-index today which took a longer time than usual (2 hours).  Then I got a message that the re-index did not complete successfully.  I checked the Jira logs and see this message.  JIRA is running very slowly now.  How can I fix this?

2022-04-12 14:09:55,111-0400 JiraTaskExecutionThread-1 ERROR aprice 726x286969x1 1jyidn5 10.10.20.106 /secure/admin/IndexReIndex!reindex.jspa [c.a.j.util.index.CompositeIndexLifecycleManager] Reindex All FAILED. Indexer: DefaultIndexManager: paths: [C:\Program Files\Atlassian\Application Data\JIRA\caches\indexesV1\comments, C:\Program Files\Atlassian\Application Data\JIRA\caches\indexesV1\issues, C:\Program Files\Atlassian\Application Data\JIRA\caches\indexesV1\changes, C:\Program Files\Atlassian\Application Data\JIRA\caches\indexesV1\worklogs, C:\Program Files\Atlassian\Application Data\JIRA\caches\indexesV1\plugins\servicedeskcannedresponses]
com.atlassian.jira.index.IndexingFailureException: Indexing completed with 6 errors
at com.atlassian.jira.index.AccumulatingResultBuilder$CompositeResult.await(AccumulatingResultBuilder.java:151)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.indexIssuesBatchMode(DefaultIssueIndexer.java:253)
at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:1098)
at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:1077)
at com.atlassian.jira.issue.index.DefaultIndexManager.lambda$reIndexAll$0(DefaultIndexManager.java:358)
at com.atlassian.jira.issue.index.DefaultIndexManager.withReindexLock(DefaultIndexManager.java:415)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:358)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:289)
... 3 filtered
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:38)
at com.sun.proxy.$Proxy29.reIndexAll(Unknown Source)
at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:70)
at com.atlassian.jira.util.index.CompositeIndexLifecycleManager.reIndexAll(CompositeIndexLifecycleManager.java:51)
at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.doReindex(ReIndexAsyncIndexerCommand.java:27)
at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:63)
at com.atlassian.jira.web.action.admin.index.ReIndexAsyncIndexerCommand.call(ReIndexAsyncIndexerCommand.java:18)
at com.atlassian.jira.web.action.admin.index.AbstractAsyncIndexerCommand.call(AbstractAsyncIndexerCommand.java:26)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:533)
at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)
at java.lang.Thread.run(Unknown Source)

[Brant Schroeder]

@andrea price When a reindex fails you will want to use the guide to correct the issue https://confluence.atlassian.com/jirakb/troubleshoot-a-reindex-failure-in-jira-server-429917142.html#:~:text=First%20thing%20to%20try%3A,into%20Safe%20Mode%20and%20retest

Jira will run slow until the index is rebuilt.  

[Brant Schroeder]

Were you able to fix the issue?