is there any way we can reflect issue from JSM to Jira instance (on premise Data Center )

[Apendra]

We have a JSM (Jira Service Management) instance which is on-premise with a data center version also we have a Jira software instance that is also an on-premise instance but on another environment.

Now we want to reflect tickets from JSM to Jira Server (bidirectional), can you please help me with this.

[Vishwas · Accepted solution]

Hey @Apendra 

What exactly you mean by reflect ?

Do you need bidirectional sync of tickets ? You may have to consider plugins like Exalate 

or Backbone 

In case if you are looking to just linking issues between two applications of jira you can check this link on how to establish that https://confluence.atlassian.com/jirasoftwareserver/linking-issues-939938934.html in the part 

"Creating a link to an issue on another Jira site"

[Apendra]

Hi Vishwas,

Thanks for the quick reply!

Yes, we want to sync issues within these instances but here we don't want to use plugins, can you please let us know is there any way we can use Issue Collector or something to achieve this.

Thanks

[Vishwas]

Hey @Apendra 

Like i mentioned remote linking of issues is possible(URL) OOTB. Apart from that full flexible sync as provided plugins is not possible OOTB.

Using Issue collector we can get tickets created from website or external apps by embedding the widget. This is more of feedback collection and i guess it wont solve sync issues problem.

[Matthias Gaiser _K15t_]

@Apendra, the issue sync apps @Vishwas mentioned were built for exactly these use cases. I'm part of the team behind Backbone Issue Sync - and also happy to chat about your detailed use case further.

If you really don't want to use a plugin, the best thing I can see is that you program a customized solution yourself:

• Register a webhook for the issue create and update events, and point it to a url where all updates should be sent.
• Develop a solution in a language of your choice which receives these updates, parses your desired content and uses Jira's REST API to make the changes in the other Jira.

You can judge for yourself if that's enough for you - or you'd still like to take an app for that.

[Vishwas]

@Matthias Gaiser _K15t_  Thanks for adding on the points !!

Really appreciate the help !!

[Syed Majid Hassan -Exalate-]

Hi @Apendra

(I am a pre-sales engineer @ Exalate)

It is very possible to achieve the JSM-Jira bi-directional sync using Exalate issue sync app. It provides you the flexibility and ease of a visual connection, and the amazing power of the scripting engine. You can choose the connection type as per your convenience and start syncing comments, attachments, description, priority, status and any user-defined field in less than 5 minutes of configuration setup. 

If you would like to see the product in action, please feel free to book a demo. 

Thanks

Syed

[Diana_Architect_ZigiWave]

@Apendra ,hi.

My name is Diana. I am a solutions architect at ZigiWave. You can easily connect Jira SM & Jira. Our no-code integration platform ZigOps will help you achieve that in a matter of minutes. It allows the transfer of default fields (incident, task, bug, story, etc) + custom fields between the systems and syncs them in real-time. Our tools reads the schema dynamically and can transfer any fields. We can also tailor the integration to fit your needs.

If you want to see how it works in action: book a technical demo.

Regards