migration of tickets from a service project to a business project in Jira

[guy_geoffroy_ayadokoun]

Hello,

I am reaching out regarding an issue I am experiencing while moving tickets between two projects in Jira. Currently, I am migrating tickets from a service project to a team project (business project) in Jira. I have recreated the same fields for the tickets in the team project to streamline the process. However, when transferring the tickets, the information does not automatically populate the respective fields and instead appears in the description field.

Could you provide any advice or a better method to ensure the fields are correctly populated during this transfer? Thank you in advance for your assistance, and please feel free to reach out if you need any additional information.

[Mikael Sandberg]

Hi @guy_geoffroy_ayadokoun,

Welcome to Atlassian Community!

What you see is expected, team-managed projects are like an Island without access to anything outside of it. In order to get the custom fields to come over you would have to export your issues to a csv file and then import them in your business project, that way you can map to which fields that values should be added to. 

[guy_geoffroy_ayadokoun]

I tried using CSV, but I encountered two problems. First, I don’t have all the field information (checkboxes and select options), and second, I’m unable to open the attachments

[OpsHub - Enterprise class Integration and Migration Solutions for Jira]

Hi @guy_geoffroy_ayadokoun

This sounds like you have a custom field mapping issue. Since you have already tried using a CSV file which didn’t work, consider using OpsHub Migration Manager (OMM) to migrate team-managed projects with custom fields.

OpsHub offers the flexibility to define custom field mappings for accurate data transfer. For identical field names and types, automation is possible, but any field can be mapped to any other, for e.g. severity to criticality. OpsHub automates the migration process, minimizing manual intervention and ensuring zero downtime and disruption. It preserves historical data and uses an agile approach with reconciliation features for a smooth and error-free transition.

OpsHub is an Atlassian Silver Solutions Partner, you can check out their listings on the Atlassian marketplace here

Hope this helps!

Thanks, 

OpsHub team

[Joseph Chung Yin]

@guy_geoffroy_ayadokoun -

Welcome to community,  I also agreed with what @Mikael Sandberg stated.  When you uses CSV file operation, you need to ensure that you already completed a detail issue analysis of your Team Managed project (i.e. Field setup/options etc..), then you can configure your CSV file properly.

You need to have project admin rights for your Team Managed project to obtain the full understanding of its configuration.

What do you mean by "unable to open the attachments"?  Please advise, so we can assist further.

Best, Joseph Chung Yin

[guy_geoffroy_ayadokoun]

Thank you, Joseph. I am the project administrator and have also conducted a detailed analysis. I replicated the ticket fields exactly, including the workflow and all settings. However, after the transfer, not all field information is present; some optional fields are missing. Regarding the attachments, I can see that an attachment is associated, but it is defective, and I cannot access it.