notification

[Saravana krishna]

How to set up the ticket emails so that they only go to particular participants  except to the ticket(request) issuer?

[Liam Green · Accepted solution]

Hi @Saravana krishna 

The following link should have all the information you need:

https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#:~:text=agents%2C%20and%20admins.-,Edit%20customer%20notifications,Edit%20under%20the%20Action%20column

If you scroll to the section headed 'Edit customer notifications', this section tells you how to change who the notification is sent to.

Regards, Liam