{{now.diff(issue.created).prettyPrint}} output is in negative

[Neetu Verma]

Hi,

I am using diff functions to calculate the aging of a given a ticket. 

{{now.diff(issue.created).prettyPrint}} the output is negative

but my answer is like -3 days 8 hours. How can I remove negative from this?  I did try switching the function and it didn't work.

Thanks

Neetu

[Mehmet A _Bloompeak_ · Accepted solution]

Hi @Neetu Verma ,

Below worked for me

{{issue.created.diff(now).prettyPrint}}

It displayed below output for my sample issue.

71 days 23 hours 40 minutes 24 seconds

[Neetu Verma]

Thanks.. it worked I have no clue what I was doing wrong.. I tried it last night and it didn't work.

Thanks

Neetu