Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

ow to add Team into Responders field of incident via automation

Alibek Zhubanyshev
Contributor
March 28, 2025

How to add Team into Responders field of incident via automation in Jira Service Management Cloud. I used this article - 

https://community.atlassian.com/t5/Jira-Service-Management/Possible-to-add-responder-via-automation-to-an-incident/qaq-p/1915275

, but when I apply the following code, I get no errors but responders field is not updated:

{
  "fields": {
        "customfield_10056": [
            {
            "add":[
                    {
                            "ari": "05e5a592-ae7c-4902-9cd8-b8dabb579116",
                            "name": "EBAS-China-LAD",
                            "type": "team",
                            "avatarUrl": null

                   }
            ]
            }
        ]
  }
}

As ARI, I used Team's id. 

2 answers

1 accepted

5 votes
Answer accepted
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 28, 2025
Alibek Zhubanyshev
Contributor
March 30, 2025

It works! Thanks!

Like Marc - Devoteam likes this
1 vote
Alibek Zhubanyshev
Contributor
March 28, 2025

I tried to use this format, but it didn't work either:

{
"update": {
"customfield_10056": [
{
"add":[
{
"ari": "ari:cloud:opsgenie::team/05e5a592-ae7c-4902-9cd8-b8dabb579116",
"name": "EBAS-China-LAD",
"type": "team",
"avatarUrl": null

}
]
}
]
}
}

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events