portal customers list pagination fails

[Annamalai]

Hi 

I am trying to see the All the portal customers list and my role is Admin. When I go page by page. After 2000 records (40 pages) i am getting message as 

The max page limit set is invalid. 

and I am not able paginate to 41 page to see the remaining records. 

Basically I am trying to export all the portal customers does not have option for that so used the API and it too fetching till 40 pages So the problem is customers name start with P P to Z are missing 

[Andy Heinzer]

Hi @Annamalai 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1116615

I recommend following up in that support ticket.

Thanks

Andy

[Dan Breyen]

Hi @Annamalai welcome to the community.  I believe your underlying issue is JRACLOUD-25493 limiting the number of rows you can export.  I would recommend voting for and watching that issue so it can get some traction.

I would agree with @Philipp Sendek that this sounds like an Atlassian issue they would need to look at.  I've recommended Atlassian take a look at this request to see why you can't scroll down to see all of the records.

Hope that helps.

[Andy Heinzer]

I think that that bug pertains to Jira issues (recently renamed to 'work items'), whereas this problem seems to be more involving a list of users (or JSM customers to be more precise).   I will try to update this thread if we find a better solution here.

[Philipp Sendek]

Hi @Annamalai ,

I might be mistaken, but as the numbers are even (40 pages / 2000 records) I just assume that you're reaching a hardcoded limit.

I would suggest to open a ticket with Atlassian and ask support whether that's the case and there are any workarounds around this.

Greetings
Philipp

[Annamalai]

Hi @Philipp Sendek 

Thanks Let me reach them and update here back. But the surprise part is API is too limited for 40 pages to export the customers :( . 

[Philipp Sendek]

Hi @Annamalai ,

did you get any news or additional info around this topic?

Greetings
Philipp