possible to show the CSAT star ratings after the customer click on close icon in customer portal

[Nithya_RAMALINGAM_FROM.JOBSTER]

Hi,

How to show the CSAT star ratings after the customer click on close icon in customer portal to get their feedback.

Thanks

[Akhand Pratap Singh]

Hello @Nithya_RAMALINGAM_FROM.JOBSTER ,

Please follow steps mentioned in  https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/, if you want to send survey forms to customer to get Feedback

For Customized form, review: https://support.atlassian.com/jira/kb/how-to-customize-the-customer-satisfaction-email-in-jira-service-management/

[Sebastian Krzewiński]

Hi @Nithya_RAMALINGAM_FROM.JOBSTER 

As I understand JSM built-in CSAT feature you can configure it inside JSM project and after solving ticket jira will send mail to reporter. More info - https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html

Regards,

Seba