"Due Date" field value in JSM Form did not update for user
Tammy Lessley
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Repro steps:
1. User entered a JSM Ticket - the ticket template used a form. On the form there was a field for Due Date. It is the normal Due Date field.
2. The user input the due date of 6/20/25
3. After conversing with the user, the agent decided to edit the field value to be 6/30/25, using the 'edit fields' ability
4. The admin side of the ticket now shows as 6/30/25. Unfortunately, the user side still shows 6/20/25 (and we have refreshed many times and do not believe this is due to a cache or refresh issue).
Screenshots below of the misalignment:
1 answer
Lily Driscoll
Contributor
Hi Tammy,
The agent will have to edit the form for changes to be visible on the portal view, this will also change the linked field
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