unable to create ticket using assist

[Akhil]

Something went wrong. We were unable to create a ticket. We've notified the agents for this channel.

d68538e03f6240d8a4c0724cbf858caf

[Manoj Gangwar]

Hi @Akhil welcome to the community! 

Are you creating ticket from Slack or Teams? 

Please check the fields If required fields are not available then ticket will not be created. 

[Akhil]

from slack

[Manoj Gangwar]

This could be due to required fields are not added on the service request. Please use create button to test the required fields for that specific issue type which you are trying to create and then add those fields in the request. 

[Dirk Ronsmans]

@Akhil ,

You might want to raise this as a support ticket at https://support.atlassian.com/contact

This way an Atlassian Support Engineer kan look at the logs and provide details