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when Support team empty or Changes then assignee should be empty

Kishor Mudhili
Kishor Mudhili
Contributor
September 12, 2023

hello friends,

 

as per my requirement, when Support team empty or Changes then assignee should be empty.

please help me to configure the requirement. 

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Esteban Diaz
Esteban Diaz
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September 17, 2023

Hi @Kishor Mudhili , 

The Support Team is a custom field? ...

If so... you can create a simply automation triggered each time the Support Team field is updated

value change.PNG

And each time this happen just edit and clean the assignee field....

Does it makes sense?

Cheers!


Esteban Diaz
https://www.linkedin.com/in/estebandiaz/ 

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Kishor Mudhili
Kishor Mudhili
Contributor
September 19, 2023

hi Esteban,

 

I'm new to JSM, could you please provide complete configuration

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