Read only access to JSD

[Ish]

Is it possible to allow users (non-agents) to view queues?

I have tried every possible way, nothing seems to work, please help!!

[Dirk Ronsmans · Accepted solution]

Hi @Ish ,

That would be No.

Queues is a feature specific to JSM so in orde to view/use them you require a license of JSM/JSD.

You can provide them access to view issues and use filters (with a Jira Core or Jira Software license) but Queues would mean a license/become an agent.

If they really need queues and you want them to have only read only access, you could give them read only access on your project through roles/permissions and give them a license to allow them to use queues but not sure if that would be a good use case/use of your budget :)

[Jack Brickey]

true but you can in effect give them the same thing. Dashboard works well or a kanban w/ swimlanes by 'queue query' etc.

[Dirk Ronsmans]

Absolutely, that's also why I mention just using filters.

Plenty of workarounds imho to give the people what they need to see but if they really need the queues feature, that's a license :)

[Ish]

Yes, I know I can give agents read-only role, but I wanted to know if it is possible for non-agents to have the same option.

[Dirk Ronsmans]

As long as they are licensed on a different product then yes.

It's like being a collaborator but then with read only

[Jack Brickey · Accepted solution]

Hi Ishan, welcome to the Community. If you want to give user (Jira Core or Jira Software users) read only access ensure these users are in a role/group and give them Browse only permissions to the JSM project.

[Ish]

I have tried this already, but does not work. The users are non-agent, btw.

[Dirk Ronsmans]

and by non-agent you mean customers or jira software/ jira core users?

[Ish]

@Dirk RonsmansYes, they are customers.