Rebuilding our JSD project for our desired workflow

[eric.gardner]

I need to rebuild our JSD/create a new project to accomplish the following goals:

Goal is:

• Some kind of trigger to or ticket creation ideally with Confluence where HR can enter a multiple choice form:

  • New Hire: Jacqeuline Johnson - FTE -  Media Sales - Toronto
  • Sub ticket/task created for HR to prep their onboarding documentation based off of the FTE/Contractor status
  • Sub ticket/task created to create Okta user account with birthright accounts
  • Sub ticket/task created for non-birthright apps
  • Sub ticket/task created to add user to specific Gsuite groups
  • Sub ticket/task for people team to prepare their new hire stuff for the new person and work on scheduling.
  
  

  This is going to need to be triggered by the originating ticket.

  Has anyone done something similar to this?

[Pavel Adamovich · Accepted solution]

You can use native Jira Service Desk Automation to achieve this.

It will look something like this:

[eric.gardner]

You rock. Thanks!

[Pavel Adamovich]

Glad to hear that. Do not hesitate to accept the answer:)