Remote control from an issue on a Jira Service Management Cloud

[Sylvain VANDERCAMERE]

Hello

I am looking to do remote control from a ticket on a Jira Service Management Cloud.

During my research I only found plugins that require an installation on the client servers, which does not correspond to my need.

Does anyone have an idea how to do this?

Thanks for your help.

[Alex Koxaras _Relational_]

Hi @Sylvain VANDERCAMERE and welcome!

What exactly you mean by remote control? You wish e.g. to transition a ticket, without logging in to your JSM project? Would REST API works out for you?

[Sylvain VANDERCAMERE]

Hello Alex

I would like to be able to launch from my Jira ticket a remote access software to connect to the servers of my customers such as NG remote

[Alex Koxaras _Relational_]

Hmm... difficult stuff you're getting into. I'm not aware of such a functionality in Jira. Perhaps an app from the marketplace could do that for you.

[Sylvain VANDERCAMERE]

Yes I know

I found only two add-ons but both require an installation on the client server to be operational.

So I'm stuck...

[Alex Koxaras _Relational_]

That seems about right. I mean, client does need to know if, when, and why someone will log in to a computer on their premise.