As an admin, go to the email settings and remove the prefix (it's in global admin for plain Jira and in the "email channel" settings for Service Desk)
@Nic Brough -Adaptavist- please can you share the steps. I am not able to find global admin and email channel.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.