Remove "Request Type" Field from Agent Ticket Creation Screen

[Damian Finger]

Is it possible to remove this field from the Ticket Creating Screen?

[Joseph Chung Yin]

@Damian Finger -

Unfortunately, it is not possible as Request Type is a key element of the JSM functionality.  When agent creates an issue via the project UI directly, the option of "No request type" setup is build-in to the product.

However, it will not stop agent from creating issues in the project UI with that specific option.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.