Removing users from JIRA group

[Joshua Stokes]

Hello everyone,

We have a Inbuilt Jira System Group that we want to remove users from - 

This group is also a Default group.

We now have the below 3 groups that users are automatically put into when they start with the company (Externally synced), which gives them the same access as the above default JIRA group to our Staff Portal.

My question is, how can I remove all 1750 users easily from the default Jira group above?

As I don't really want to remove every user one by one...

I had a thought that I could create a new Group > Assign it to Product Role Customer > Assign it as default role > Unassign the default role to the above JIRA group > Delete JIRA group.

Would this be suitable, or would this cause further issues.

Any advice would be appreciated.

Thank you.

[Kieren _SmolSoftware_ · Accepted solution]

I’d suggest installing an app with a 30 day trial to bulk remove the users, then uninstall it.

I build the Admin Automations app, which you could do this with.

Side note: You could use the app to also automatically remove users added to your default groups, on an hourly or daily schedule. Since the default groups have to exist, and admins (and users) accidentally invite users alllll the time.

[Yogesh Mude · Accepted solution]

@Joshua Stokes The option that you have been thought is the only option i can see, likewise, just make all the three (externally synced) group as default and then make this product speific group as non default and then you can remove it.

And removing it from the default group access i dont think it will cause any issue.

If you dont see any cause then delete it safely and deleting group will remove all the users from that group.

[Joshua Stokes]

Hello @Marc - Devoteam  @Kieren _SmolSoftware_ @Yogesh Mude 

Thank you all for your replies, much appreciated.

The three groups are externally synced groups, which from what I have read cannot be made default, below is what I get when I try and make them default - 

Even waiting a few mins, hours, overnight does not allow me to make these three groups default.

All three groups have customer permissions within the Projects themselves as well - 

Installing side apps is not straight forward for me, alot of approval needs to be done prior to allowing us to use side apps/third party apps.

Thanks all for your help, I really appreciate it.

[Yogesh Mude]

@Joshua Stokes If you want these three groups to be added as a customer access OR users from these group should be treated as a Customer by default then you can add them in the Product access --> Customer access.

In the below snaps, if you see these group are the external identity groups and added to the customer access.

[Joshua Stokes]

@Yogesh Mude 

Where abouts is this? I cannot seem to find this anywhere.... 

[Yogesh Mude]

We are on Enterprise plan and we have more than one site, hence we can see this customer access under the products -->  product access etc

If you have only single site then you wont see this that to be on Premium plan 

[Marc - Devoteam]

Hi @Joshua Stokes 

You need to grant these new managed groups the customer permission on the JSM project in the access setting of the project.

But any user not in those groups will end up by default in the jira-servicemanagement-customer-... group.

If you have a list of user ID's you could use the API to remove the user from a group and have a script trigger the API and run over the list of user ID's