Renaming transitions

[Raphael Soares]

Dear fellows, we are renaming trasition buttons in jira service desk workflows (cloud), but this is no working, even before publishing the edited workflow. Can you held us? Thanks!

[Nic Brough -Adaptavist-]

You have to publish the changed workflow for the transition changes to be picked up.

[Raphael Soares]

I sent!

[Jack Brickey]

Can you elaborate on how you are doing this? maybe some screenshots. You should be able to edit the workflow double-click the transition and rename it then publish.

[Raphael Soares]

Jack,

I can not change/rename button "Respond to customer" (in portuguese: Responder ao cliente ). I change in the flow, but not change in the screen, the other transitions change.

[Jack Brickey]

As Nic mentioned you must Publish the changes - Publicar rascunho

[Raphael Soares]

It's published, I just clicked edit to show detail the transition

[Jack Brickey]

ok so to be clear here are you changing the Status (boxes) or the Transition (line between statuses)?

to change the transition that ends up being a 'button' in the view issue screen you need to double-click the line (transition) and edit/save/publish.

[Raphael Soares]

I'm changing, however, on the agent service desk screen continues: Respond to Customer

[Jack Brickey]

please provide the following screenshots:

1. your published WF w/ "labels" displayed and highlight the transition you have changed
2. the issue view for one of the issues that have the Issuetype associated to the WF in question and highlight what you are seeing that is inconsistent w/ the WF

[Raphael Soares]