Reopening a form using Automation and API

[川目 沙英]

I am using automation and API to reopen forms. However, automations in Instance A that were previously successful are suddenly throwing errors. The same automations in Instance B continue to succeed without any issues.

・Instance A

・Instance B

The contents of the web request URLs for A and B are the same except for the cloud ID.

■To reopen a form

- The web method

PUT 
https://api.atlassian.com/jira/forms/cloud/{cloudId}/issue/{{issue.Key}}/form/{{issue.properties."proforma.forms".forms.uuid}}/action/reopen

■Error message
Unable to publish the web request - received HTTP status response:

404

Error found in the HTTP body response:

{"errors":[{"status":404,"code":"NOT_FOUND","title":"Route not found","detail":""}]}

I tried adding "Record Action" to see if I could get the value using smart values.
・Instance A
　⇒Unable to get value
　　{{issue.properties."proforma.forms".forms.uuid}}
・Instance B
　⇒No issues

Could the error be caused by a permissions issue? Or a smart value issue?
I would appreciate it if you could let me know.

[Tomislav Tobijas · Accepted solution]

Hi @川目 沙英 ,

There have been some changes when it comes to smart values for forms. I would recommend checking out the following article: 🎉 New! Access form and form fields with smart values in Jira Service Management

Potentially, this "proforma" property has been 'deprecated' on one of the instances and replaced with those new smart values.

Hope this helps.

Cheers,
Tobi

[川目 沙英]

It was caused by 'proforma.forms'.
The issue has been resolved. Thank you for your help!