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Replied Comments coming as hidden

james poda
james poda
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August 25, 2022

Gooday Community we have set up the email request and the actual portal, My issue is that when an agent replies to the customer ticket on the customer email the comment is coming as [Hidden]. 

i.e 

—-—-—-—

[hidden]

Mwaba Kangwa commented:

[hidden]

 

 

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David Benson _draw_io_
David Benson _draw_io_
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August 31, 2022

See https://community.atlassian.com/t5/Jira-Service-Management/email-response-coming-as-hidden/qaq-p/2116887

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