Reporting regarding ITSM

[mayurpandya1993]

How to generate and trigger report automatically for ITSM?

[Danut M _StonikByte_]

Hi @mayurpandya1993,

My advice is to use dashboard(s) because they can be configured as you want, you have all the info centralized in one place, and you can share them it with the team or management and they are in real-time. Alternatively, you could build custom reports in Confluence. 

See article on our blog with essential metrics and charts that you could track: An effective dashboard for Service Desk and Customer Support teams in Jira Service Management .

If you have questions, please don't hesitate to contact us at support@stonikbyte.com. 

Thank you,

Danut M.

[Ravi Sagar _Sparxsys_]

Hi @mayurpandya1993 

Do you have any specific reporting requirements? Could you please elaborate on trigger report?

JSM has inbuilt simple reports that you can look at and you can also create your own reports and dashboard. Reporting can also be done in Confluence page. Some apps like eazyBI can be use to create advanced reports.

Ravi