Request Type is not displayed.

[Anton Zabolockii]

Hi.

Request Type is not displayed in jira service managment in request queue.

 https://yadi.sk/i/ApRMkIvd1f5RKA

In tasks, the type of incidents is set and displayed.

https://yadi.sk/i/_KI4CJajsPfyYw

Where to look, show, dear colleagues? Thanks!

[Jack Brickey · Accepted solution]

Hi Anton, welcome to the Community. I’m not sure I’m answering your question or not as I can’t translate your images. However, in your first image it appears you are showing “Request Type” while in the second you are pointing to the “Issuetype”. The Request type could be empty depending on how the issue was created. If you create an issue in JSM using the Create button in the app it will not require you to fill in Request type. Can you try to edit the issue and check/edit the Request type then check your queue?

[Alex Koxaras _Relational_]

What Jack said :)

If you go from the Create button and on your create dialog you choose an issue type, instead of a request type, then the issue which will be created will not have a request type. So two proposals:

• Either on create dialog you choose a request type, instead of an issue type
• Head on to the portal and create a request type from there

[Anton Zabolockii]

Thanks friends. It is clear that I confused the "Issue type" and the "Service Request Type". Added a "Issue type" to the displayed table, which is what I needed. Thanks again)