Request type vs Root Cause

[Rodrigo Buch]

Hello In my Jira service management configuration in the Agents view they have to classify a list type field "Request type" I would like when the Agent selects an option another list type field if associated "Root cause"

[Nadhila Savira]

Hi Rodrigo,

I don't 100% understand your inquiry here, so perhaps you could reiterate what you are looking for.

From what I can decipher, you are looking to change the "Root cause" field if the "Request Type" is changed.

For this, you can make use of Automation, and I have for you an example that you can replicate and adapt according to your situation.