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Requests to your service desk FROM messenger (telegram, viber)

Николай Хабенко September 14, 2020

HOW to receive automatic requests from instant messengers?

1 answer

0 votes
Jack Brickey
Community Champion
September 14, 2020

Have you checked w/ the specific IM app? I know that Teams and Slack provide integrations. Is there a specific app you are looking to integrate?

Николай Хабенко September 14, 2020

We are just about to start using Jira Service Desk.
We need to collect applications from 3 main sources:
1. Gmail
2. Viber
3. Telegram

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