Required ResolvedBy Name and Resolution Comments in JIRA customer notification

[Muhammad Ali Khan]

Dear Community Members,

I want to fetch “ResolvedBy” and “Resolution Comments” in JIRA automated email that will be sent to customers when their reported issues are resolved.

I am using DataCenter version and have already configured “ResolvedBy” field through automation but now I want this field to be configured in customer notifications.

[Igor Medeiros - Modus Create]

Hi @Muhammad Ali Khan

Not sure if you were able to find a solution for your case yet, however, I'd like to invite you to check out our app:

Notification Assistant for Jira 

It allows you to build fully customizable templates, create your own notification rules, and have Ad hoc emails sent from Jira.

Feel free to reach out!

[Ciara TN]

Hi Muhammad, 

Welcome to the Atlassian Community. 

Your tags say cloud but you mention DataCenter but I believe the same 'rules' apply and only the following options are available to be added to customer notifications: 

https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html#Managingserviceprojectnotifications-variables

-Ciara