Resending the satisfaction survey

[Natálie]

Hello,

is there any chance that I can resend the satisfaction survey for customer?

Best regards,

Nataly

[Angélica Luz · Accepted solution]

Hello @Natálie,

Thank you for reaching out to Atlassian Community!

When it comes to the Customer Satisfaction survey, the notification is sent only when the ticket is resolved and currently, it’s not possible to resend this notification.

There is a feature request suggesting the implementation of such ability:

• Resend customer satisfaction (CSAT) feedback for multiple times

There are also other similar features suggesting improvements for the survey:

• Allow Customization of Service Desk survey trigger 
• Limit frequency of satisfaction surveys
• Customize what status to send the JIRA Service Desk CSAT

Please, click on vote and also watch the tickets above to receive updates from our product managers.

Kind regards,
Angélica

[Jonas De Nadai]

Hello, Angélica. After two years, do you have any updates from Atlassian about this issue?

Kind regards,
Jonas.