Reseting SLA

[Mar Angelo]

Is there way to reset the SLA per changes of status?

[Yuliia_Borivets__SaaSJet_]

Hi @Mar Angelo 

It's possible to reset SLA with SLA Time and Report for Jira app developed by my team. It allows you to choose status as a reset condition. If you are interested, you can check the documentation: Reset your SLA

Here is a quick screen of how it looks:

[Geethanjali Katagani]

Currently after the SLA configuration is set, it starts counting according to what was configured but there is no way to reset the SLA.