Resolved date/time not used by automation rule

[Bernd Gurn]

We have a SLA that stops on three status transitions and and a set field Resolution. Wenn manually the ticket is resolved (by transition to the status "Resolved") the resolution time/date is taken over in the same way like the time/date of status transition. When we let set the field "Resolution" by an automation rule before we (manually) transition to "Resolved" the date/time of the status transition is used, notthe from the field "Resolution".

Any ideas for the reason? And how to avoid that respectively how to use the time/date value from "Resolution" field?

[Bernd Gurn]

This article https://community.atlassian.com/t5/Jira-Service-Management/Resolved-date-not-allocated-to-transitioned-calls-Automation-for/qaq-p/1598885 seems to be same case and there is no solution till now. Some asume its a bug!