Rest API test with demo instance

[Calderara Serge]

Dear all,

I need to test jira web service desk in order to implement it in ServiceNow.

For that I have download the trial version of Jira Service Desk, and now I would like to try to get for instance Issue through web service using ARC for test.

What is the exact base url to get the issue, i am confuse on the correct rest/api syntax

Thanks for help

regards

[Nic Brough -Adaptavist- · Accepted solution]

It is whatever you chose for the base-url for the system with /rest/api/latest added to it (then /issue/[key] for a specific issue)

See https://developer.atlassian.com/server/jira/platform/rest-apis/ for a starter

[Calderara Serge]

So if I understand well, if I need to get a specific issue on ma tria servicedesk instance I need to run the following request :

 https://lieabertest.atlassian.net/rest/api/latest/issue/SD-3

My ServiceRequest SD-3 is existing on default trial instance

but when executing I get error below

"errorMessages": [  "Issue does not exist or you do not have permission to see it."],"errors": {}

Where do I pass the authentication user name and password to the request 
?

Thanks for clarification

[Nic Brough -Adaptavist-]

I don't quite understand the question, but see the doc I pointed to for an explanation of the three parts of the url I said how to build.

[Calderara Serge]

So if I understand well, if I need to get a specific issue on ma trial servicedesk instance I need to run the following request :

https://lieabertest.atlassian.net/rest/servicedeskapi/request

 but when executing I get error below

<status><status-code>401</status-code><message>Client must be authenticated to access this resource.</message> </status>

Where do I pass the authentication user name and password to the request 
?

Thanks for clarification

[Nic Brough -Adaptavist-]

That's probably authentication, as you suspect.  Start with a look at https://developer.atlassian.com/cloud/jira/platform/jira-rest-api-basic-authentication/  for that.  It covers the "basic" option, which I tend to stay away from apart from getting started with a bit of code, but there's links to the other options in the first paragraph.