Restrict user to view tickets assigned to an organisation

[Federico Roma]

I have client (Distributors) that should look after their own support tickets. I've configured organisations, groups and issue security levels for each of them. How do I make tickets visible for them only when an organisation gets assigned to the ticket?

I also want to keep all tickets visible for me and other team members visible.

[John Funk]

Hi Federico,

It should be that way already. If they are in an organization and the organization gets added to a ticket, the only the users in that organization should be able to see the ticket.