Restricting access based on request type

[Mayur Gaikwad_Tech PMO]

Hi, is it possible to restrict access to some user based on request type.

for eg I want a particular user to access issues contained under a certain request type only. So even if he has project access he can access certain type of issues only.

[Marc - Devoteam · Accepted solution]

Hi @Mayur Gaikwad_Tech PMO 

Is this from the agent side JSM or the customer side.

Customer side this is not possible.

On the Agent side you could implement an Issue Security Scheme.

Add security levels to issues and by default into the request fields  and in the security scheme.

In the security scheme have the user only available on the level the user needs access to, this will show the user only the issue, set with a security level access has been granted to.

[Mayur Gaikwad_Tech PMO]

Thanks @Marc - Devoteam this worked

[Kian Stack Mumo Systems]

@Mayur Gaikwad_Tech PMO, 

No. There is an add-on for JSM Data Center which supports this, but the cloud version if the app does not. 

Thanks,

Kian

[Mayur Gaikwad_Tech PMO]

Thanks @Kia for your inputs