Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Restricting approvers to users' organization

Jens Kisters __SeibertSolutions
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 5, 2020

Hello,

when setting up an approval with a selection of the approver via a user picker field is it possible to restrict the user picker to users of the users own organization?

 

In our use case the organizations represent customers.
It would be weird to ask an employee of customer A to approve a request for an employee of customer B.

Ideally customer A shouldnt even know that customer B is a customer.

kind regards

Jens

1 answer

1 accepted

1 vote
Answer accepted
Ivan Lima
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 6, 2020

@Jens Kisters __SeibertSolutions , as long as the customers are within the same organization, the approval field should not present users from either outside or other organizations. However, if the user knows the customer B's email, Jira will not block that and the ticket gets created.

I'm afraid you cannot prevent that OOTB but you can achieve this through custom validators, addons, etc.

Cheers.
IL.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events