SD auto reply filter vs Servide Desk Mail Handler

[Catrine Lundström]

Hi,

We whitelisted a domain in order to accept incoming mails that otherwise were rejected as auto-reply mail.

Works fine in that way that mails are now accepted.

But for every incoming email we have two posts in the log.

If that normal Jira behavior or does it indicate that there are two incoming mails at the same time?

BR

Catrine

[Angélica Luz]

Hello Catrine,

Thank you for reaching out to Atlassian Community!

Searching the details you provided, I found out that this issue is related to a bug, where the email is correctly processed, but somehow it shows a duplicated entry showing also that it failed.

• Permitted emails are logged twice if when they're picked up by the email request process filter

Please, click on "This affects my team" also watch to receive updates about the bug.

Regards,
Angélica