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SLA JQL can you check if the reporter is in a group

Ste404
Rising Star
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February 11, 2024

Hi there,

I want to have some region based SLAs in place.  I have customers in groups per their region.  I would like to somehow check if the reporter is in a group then that is the SLA that will trigger but I can't seem to get the JQL to work in the SLA.

Is what I am attempting possible?

1 answer

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1 vote
Answer accepted
Jack Brickey
Community Champion
February 11, 2024

Hi @Ste404 , the following JQL will check if the reporter is a member of a group.

reporter in membersOf("my group")

replace my group with your group name

Ste404
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 11, 2024

I was neglecting the " "

 

rookie error right there, rushing to get it done :/

 

cheers

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