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SLA - Time to resolve did not update

Emery Manayan
Emery Manayan
Contributor
May 24, 2022

One of my ticket did not have a time to resolve and as I checked it, the start condition was not met. I updated the SLA condition but the "time to resolve" of this specific ticket did not update/show.

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Joseph Chung Yin
Joseph Chung Yin
Community Champion
May 25, 2022

@Emery Manayan -

Hi Emery:

Welcome to the community.  Can you provide additional information on what you mean by "the start condition was not met"?.  In addition, please provide your SLA setup to allow us to review further and provide you with our suggestions.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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