SLA configuration step by step depend of type and bug

[claudio campana]

Hi 

I would like to know how i can get the way of the configuration of the SLA depend of type bug and priority.

thanks 

[Christopher Yen]

Hi @claudio campana 

Please reference this article Write JQL queries for SLAs 

Below is an example of how resolutions SLAs are set for incidents in my Service Desk, using the incident work item type and our custom priority field you can use for reference. If you're using the out of the box priority field you can select them when editing the goals using the UI, but we set up our priority prior to priority contexts so we're still using a custom field. 

Hopefully this helps!

[claudio campana]

Thanks @Christopher Yen