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SLA not working

Ayfer Gözel
Ayfer Gözel November 21, 2023

Hi Team,

They changed the name of the Resolved status to Ready to Release. This is why SLAs do not work properly.

I added screenshots.

image-2023-11-14-13-33-45-200.pngimage-2023-11-15-12-34-07-994.png

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Charlie Misonne
Charlie Misonne
Community Champion
November 21, 2023

Hi @Ayfer Gözel 

If you change the SLA configuration to use the new status name Jira will recalculate the SLA for all issues.

Have you tried that?

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Ayfer Gözel
Ayfer Gözel November 26, 2023

Hi @Charlie Misonne

The SLA already says resolved and this issue is in resolved but the sla is not working.

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