SLA per Organization

How can i implement SLA rules per organization? We have one overal servicedesk for customers with groups/organizations.

All different kind of SLA's per organization.

I know it was possible to relate SLA rules to a organization, but cant find this anymore..

Hope somebody can help me with this.

Regards Michel

1 answer

0 votes

If your customers are already part of an organisation then you can define these SLAs using JQL with a query on organisations.

You can find some examples here.

Ravi

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