Section Break for Jira Service Management

[Manish Taneja]

If have 4 fields : A ( dropdown), B(long text), C (dropdown), D (long text)

Need 2 sections:

Section 1: B is visible when Option 2 is selected in A.

Section 2: D is visible when Option "Others" is selected in C.

It is very simple to do so in Freshdesk while looks impossible in JSM as it has sequential execution.

[Pedro Olmo]

Hello @Manish Taneja ,

You can create a form within your JSM project, where you put the selectable fields A and C. Then you have the part of the form called sections to set conditions depending on the values of fields A and C, and the appearance of fields B and D. If you need help, post a screenshot of the form and I'll help you here.

regards