Seems like all users from our domain are in your suppression list. Can you please clear all of them?

[John]

Under Customer notification logs we found first the error "Error from email provider: 550 no such address here" during a DNS change. After a few hours we received the error "Recipient’s email address is on a suppression list."

Therefore do we assume that our domain landed in your suppression list.

[Ste Wright]

Hi @Test 

See this help page for more information on suppression lists: https://confluence.atlassian.com/jirakb/jira-cloud-email-notification-suppression-list-and-why-users-don-t-receive-email-notification-1236938226.html

To remove users, you'll need to contact Altassian Support: https://support.atlassian.com/contact/#/

Ste

[Andy Heinzer]

Hi,

I can see that you created a support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-955419 and that someone else from support has cleared the suppression for your domain.

Regards,

Andy