Send Email Automation to include comment attachment link

[Kimberley Zwickl]

Recently, an automation was required to replace the default customer notification for when a public comment added. This was so that specific users were excluded. I built an automation that was triggered by a public comment being added which sent an email containing {{comment.body}}. 

The resulting email for customers looked like this:

This week the link in automated emails is no longer rendering. 
I have checked Compliance Settings; Attachment Security; Wiki Rendering etc. and cannot fix the issue. 

Is there a quick fix, or was there a system change that impacted automations over the last few days? 

[Marc - Devoteam]

Hi @Kimberley Zwickl 

Welcome to the community.

If you want to show the last comment in the email, usec the smart value:

{{issue.comments.last.body}}.

If you want to show all comments, user {{#issue.comments}}

[Ashok Shembde]

Hi @Kimberley Zwickl ,

Try replacing {{comment.body}} with {{comment.body.html}}