Send Notification to same Email Thread, do not create another email.

[IT Support]

Hi There,

is there a possibility in JSD, that once a ticket has been created via sending Email to the JSD configured Email, it will send the notification alert to the same email thread, and not create another email.

Thanks in Advance.

[Angélica Luz]

Hello @IT Support,

Thank you for reaching out to Atlassian Community!

When a ticket is created via email, the Issue Request created notification will be sent separately. Currently, there is no configuration to make the notification a reply instead of a new email/thread.

There is a feature request suggesting improvements for that:

• Send Request Created as a reply to the initial email sent which generates the request.

Please, click on vote and also watch the ticket above to receive updates from our product teams.

Kind regards,
Angélica