Send an e-mail with issue key as an URL

[Suporte JRetail]

How can I send an e-mail where the issue key {{issue.key}}, can be clickable like an URL {{issue.toUrl}} ? 

Like in this example bellow but it is in slack using: <{{issue.toUrl}}|*{{issue.key}}* {{issue.summary}}>

Is it possible to accomplish this in an e-mail automation? 

[Mark Segall · Accepted solution]

Hi @Suporte JRetail 

Yes - If you're using the Send Email action, you would just include something like this in your email body:

<a href="{{issue.url}}">{{issue.key}}</a>

[Suporte JRetail]

Hi @Mark Segall 
Thank you for the information, it worked perfectly

[Koushik Kadambala]

It worked great for me too. Thank you so much!

[Joseph Chung Yin · Accepted solution]

@Suporte JRetail -

I agreed with @Mark Segall in using automation rule to send out your custom email notifications.

Here are the links on automation for your reference -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Suporte JRetail]

Hi @Joseph Chung Yin 

The link about Jira smart values helped me with some other automations that I had problem with, thank you very much.