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Send an email to an Atlassian Team

Patrick Tryon
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December 13, 2023

With the introduction of creating Teams in Atlassian, is there a way to send notifications/emails to the Team via something like automation? 

The scenario is we have multiple teams using a single JSM Service Desk.  With the Team option now available I was attempting to compartmentalize the work using the new Team field.  This also allows the team lead to add and remove team members without having the Atlassian Admin team creating a group.    The issue is how do I notify the team when a new issue is created?  

I know you can assign an issue to a Team and you can also @mention the team so that comments are shared easily.  I just wanted to know if there was a way to use maybe the smart value {{issue.Team}} in some capacity.

Adding the Team option is great but if we cannot enable a mechanism to notify the team via automation this is a bit lost.

1 answer

0 votes
Ste Wright
Community Champion
December 13, 2023

Hi @Patrick Tryon 

It's not possible natively at present - but there are feature requests you can vote for, check out:

Ste

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