Hi Everyone,
I'm still new to JSM and learning the ins and outs. I hope someone can help shed some light...
We've rolled out JSM to our company of approximately 600 employees. In doing some testing, one cannot email in a support ticket request unless you are listed in the Atlassian portal as a user (not necessarily with any licensing attached to the user - just needs to be listed as a user).
Is this correct?
Is there a way to configure JSM to allow inbound email-based ticket requests without being an Atlassian user?
And are there any benefits to being an Atlassian user related to JSM?
Thank you!
Joe
