Send the email to the right JIRA ticket by way of CC

[jmercado]

Hello Jira Community,

is it possible to attach the email to an already created JIRA ticket automatically? I would usually send an email and then do the "Send to Issue" which is an extra step. Right when I am composing email, is there a unique email id or ticket link I can add in the email CC so the email automatically attaches to the ticket, instead of me sending it to the ticket afterwards?

[Suzi Firth · Accepted solution]

@jmercado 

Yes, just add your Issue Key anywhere in the Subject and it will add as comment to the ticket rather than logging a new ticket.

I.e.

ABC-1234 Issue with Printer or Re: Issue with Printer ABC-1234

Kind regards,

Suzi

[jmercado]

Awesome Suzi!

I tried and it worked perfectly.  Thank you so much...