Sending Jira Forms to customers by email

[oleg.buzinov]

Hi, community!

I'm using Forms in Jira Service Management project to create issues. Forms are linked to request types and becomes a part of an issue description. In my project I need to make an approval step in which Approvers need to see all the Description (including Form from the Issue) to approve it. How can I add Forms to customer notification by email? Or is it possible to view request form in Service Management Portal only?

[Rodrigo Dupim]

Hi Good Day, I need the same solution. Does anyone have any ideas?

[Karyna Tyrnavska _SaaSJet]

Hi, @oleg.buzinov !

As I understand, you need to share forms externally? 

[oleg.buzinov]

Yes, by sending it to email.

[Karyna Tyrnavska _SaaSJet]

You can achieve this by combining automation with Smart Jira Forms.

This add-on has been developed by my team and allows sharing forms externally.

[oleg.buzinov]

It's not exactly what I need.

I need to send the entire completed form in an automatic email notification to user. Not just sharing. 

Is it possible without using additional apps?