Sending reply from same mail address as received on

[Leon Kunst]

Hi there,

I'm searching for this answer. But can't find it.

I've connected  an external (gmail) address. Issues created on an incoming mail works properly. But when i'm answering the client from the issue, it's sending from a jira mailaddress.

However, i want to answer from the mail address it received from.

e.g.

Incoming issue from support@gmail -> reply from support@gmail

Incoming issue from support@outlook -> reply from support@outlook.

Is this even possible?

[Fabian Lim]

Hi @Leon Kunst

See if this solves your issue: https://community.atlassian.com/t5/Jira-Service-Management/How-to-change-the-From-address-when-replying-to-customer/qaq-p/2325650

Regards,

Fabian