Service Desk Customers without Service Desk Customer - Portal security type

[Nick Read]

Hi

There are around 800 users with the Service Desk Customer role on our project. About 50 of those do not appear to be granted the Service Desk Customer - Portal Access security type.

• How can I manually grant those 50 customers the Portal Access security type?
• In the future how can I ensure all Customers on my project have the portal access security type when they're added as customers?

[Jose Luis Gaitan]

Hello, @Nick Read . Have you ever tried using project roles . Using them, you can manage roles easily into your project

[Nick Read]

Hi Jose. Yes, I'm using the default project roles - AFAIK Service Desk Customer is one of those.